At galactic-play.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make purchases from our store. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide you with a better shopping experience and to improve our services, including:
- Personal Information: When you create an account, place an order, or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
- Payment Information: We collect payment details such as credit card information or other payment methods to process your transactions securely. This information is processed by trusted third-party payment processors and is not stored on our servers.
- Browsing Information: We collect data about how you interact with our website, including your IP address, browser type, device type, pages visited, and the time you spent on our site. This helps us improve our website’s functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, provide personalized content, and analyze how you use our website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To fulfill and manage your orders, including shipping, billing, and customer support.
- Account Management: To create and maintain your customer account, allowing you to easily track your orders and manage your personal details.
- Communication: To send you important updates about your orders, special offers, new products, and other promotional communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
- Improvement of Services: To analyze your browsing behavior and preferences to improve the functionality and content of our website and to provide a more personalized shopping experience.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to requests from government authorities.
3. Data Security
We take the security of your personal information seriously and implement a range of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption (SSL) to ensure that your data, including payment details, is transmitted securely. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to assist in the operation of our business and to fulfill your orders, including:
- Payment Processors: To securely process payments.
- Shipping and Delivery Providers: To deliver your orders.
- Marketing Partners: To send promotional emails or offer discounts (with your consent).
These third-party partners are required to maintain the confidentiality and security of your personal information and are prohibited from using your data for any purpose other than providing services to us. We may also disclose your personal information when required by law or in response to a legal request, such as a court order or a government investigation.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccurate information we have about you.
- Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
- Opt-out: Unsubscribe from marketing communications at any time by following the instructions in the emails or by contacting us directly.
To exercise any of these rights, please contact us at [Email Address].
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, we will securely delete or anonymize your personal data.
7. International Transfers
Your information may be processed and stored in countries outside of Canada, where our third-party service providers operate. In such cases, we will take necessary steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
- Email: info@galactic-play.com